General Terms And Conditions


Terms of Service

General Terms of Service

It applies to all services of Zynoo . i,e Shared Hosting, Reseller Hosting, VPS Hosting, Dedicated Hosting and Domain Registration.

If in doubt regarding the acceptability of your site or service, please contact us at and we will be happy to assist you.

Violations of this Agreement will waive your rights under the refund policy.

  • Any website found to host or otherwise sponsor material that supports terrorism will be suspended immediately without notice.
  • Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
  • We do not support trafficking, sharing or selling online stolen credit card, bank account, PayPal or other sensitive financial information under any circumstances.
  • Any service under our hosting environment found being used for hosting fraudulent carding systems will be suspended immediately without notice.
  • Any service found to be purposely used for phishing information or other similar malicious use on our network, will be immediately suspended without notice for breach of terms of services.
  • Do not be involved in any kind of DDOS attacks or Hacking Activities.

Shared & Reseller Hosting

A. Prohibited Content

  • Hosting or uploading of audio/video files is strictly prohibited ( linking is allowed)
  • video sharing websites similar to clipbucket, phpmotion, ClipShare, PHPVibe, MediaShare are not allowed but can be hosted on VPS or Dedicated Server
  • Image Hosting Scripts (similar to Photobucket or Tinypic) are not allowed
  • Bulk uploading of images for a user downloads like Wallpaper based sites are not allowed
  • Illegal Pharmacy Sites selling unapproved drugs (e.g., falsified medicines, counterfeit drugs, or drugs unapproved for sale) are not allowed.
  • Harassment, whether through language, frequency, or size of messages.
  • Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • File Dump/Mirror Scripts (similar to Rapidshare)
  • Any kind of Fraudulent Sites, phishing sites, Malicious sites, Carding sites are strictly not allowed.
  • shared hosting may not be used for massive file storage systems, or backup storage solutions. Clients are also not authorized to use shared/reseller hosting for the hosting of download mirrors. If your website is based around a user downloading files, you will need to look into a VPS solution.

B. Allowed Content

  • Websites or Forums with warez linking is allowed means You can link to remote file upload sites like RapidShare, MegaUpload and others.
  • All kind of Adult or non adult tube sites with embed codes / linking is allowed
  • Adult-oriented sites, pornography and sex related content are allowed except child porn
  • Hosting of Nulled scripts and software is allowed but we strongly suggest to buy a paid copy of script.
  • Online Pharmacy sites can be hosted only if you have valid license. We acts on notices from LegitScript and your site can be suspended if you are selling selling unapproved drugs.

C. Unacceptable Resource Usage

  • Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
  • Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
  • Run cron entries with intervals of less than fifteen (15) minutes.
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.

VPS Hosting

This Terms of Service is for all VPS Plans, either Linux or Windows

  • Do not be involved in criminal or fraudulent activity: child porn, phishing, carding, hacking, network scanning, botnet administering, etc. from our servers
  • Warez is allowed but If your hosted content is violating Bulgaria Laws we maybe ask you to remove your content.
  • We do not allow any kind of email marketing on VPS servers, i.e hosting of softwares like PowerMTA, Interspire, Mail bomber, SendBlaster e.t.c is strictly prohibited. If we find anyone violating it, his/her VPS will be instantly terminated with out any warning/notification.
  • VPS can be used for hosting or storage of Audio / video content Examples: Movies, MP3s, Software, Games or Warez Sites.
  • We do allow IRC on our VPS accounts and Dedicated Servers.
  • Clients are not allowed to use more than their burstable RAM, if a client repeatedly overloads their VPS’s burstable RAM then that client will be required to upgrade to the next level up of a VPS. Using more than your burstable RAM will cause your VPS to crash. In addition, clients using their Burstable RAM more than 80% of the time will also be required to upgrade to a higher level VPS, to help keep VPS usage fair among clients. VPS accounts may also not exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.

Dedicated Servers

  • Do not be involved in criminal or fraudulent activity: child porn, phishing, carding, hacking, network scanning, botnet administering, etc. from our servers
  • We do not allow any kind of email marketing activity or any other kind of SPAM from our servers. Hosting of spamvertised sites and DNS servers used for SPAM is strictly prohibited.
  • If you list the server IPV4 address into blacklists such as SBL, CSS, DBL, PBL, Barracuda, Spamcop, Sorbs, Rats, UCEPROTECTL1, UCEPROTECTL2, UCEPROTECTL3 e.t.c we will suspend your services permanently without any notification and no Refund will be given to you.
  • We don’t allow any kind of DDOS attacks from our servers.
  • Transmit any material (by email, uploading, posting, or otherwise) that harasses another Internet user.
  • Causing or attempting to cause security breaches or disruptions of Internet communications. Examples of security breaches include but are not limited to accessing data of which the customer is not an intended recipient, or logging into a server or account that the customer is not expressly authorized to access. Examples of disruptions include but are not limited to port scans, flood pings, packet spoofing and forged routing information.


Zynoo . may immediately suspend and/or terminate the customer’s service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or Email. Prior to suspension or termination, Zynoo . attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, Zynoo . reserves the right to suspend or terminate based on a first offense.

Contacting Us

Please contact us if you have comments or questions about any of our policies


Billing & Refund Policy

Money-back Guarantee

Shared Hosting & VPS Hosting

Zynoo offers 7 days money back guarantee for all Shared hosting and VPS Hosting services. In case you are not completely satisfied by the hosting services. You can open a Cancellation request by sending us an email or by opening a ticket from your client area regarding a refund request, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services.

Dedicated Server

There are no refunds on dedicated servers. The 7 days money back policy do not apply on dedicated servers because of the nature of the service. However refund is only possible in case of an accident from our side with your server being offline for 72 hours or more due to that.

Domain Registration and Transfers

There is no refund on domain registration or domain renewals or in domain transfer.

Cancellations and Refunds

NOTE: There will be no refund if our services are used in any kind of illegal activities, like bulk mailing, email marketing, spamming, fraud, phishing, scamming, malicious activity, DDOS, hacking e,t,c

Payment Methods

If you make the payment by Wire Transfer, Western Union, Money Gram, Checks or Money Order. The process of refund can take a little longer and in some cases we may have to make refund by some alternate methods. i.e we can make a refund to your Zynoo account instead, which can be used for purchasing of any other service e.t.c.

Cancelation Process

In case you are not satisfied by our hosting service you can cancel your hosting account within 7 days by giving us a written notice either by opening a ticket from Client Area or by sending us an email to with subject line "Cancellation and Refund"

Note: We do not accept any cancellation request after 7 days.

Once we have received your request and confirmed all the necessary information with you we will process your request within 24 hours and will notify you in written typically by email that your hosting is cancelled and the refund is processed. You will receive a notification from us by email that your refund is processed.

Termination We may terminate your access to the Services, in whole or in part, without notice in the event that:

  • You fail to pay any fees due.
  • You violate this Agreement.
  • Your conduct may harm Zynoo or the users/clients of Zynoo i.e by spamming, brute force attacks, ddos attack e.t.c or
  • As otherwise specified in this Agreement. In such event, Zynoo shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, We may charge you for all fees due for the Services for the remaining portion of the then current term.

Changes to this Policy

We reserve the right to revise, amend, or modify this Refund Policy at any time and in any manner.

Information Collected

We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.

Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.

Cookies and Tracking. Your Internet browser has the in-built facility for storing small text files – “cookies” – that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: (i) “required cookies” are necessary for our website to work properly, (ii) “performance cookies” allow us to analyze how Visitors use our website so we can measure and improve the performance of our website, (iii) “functional cookies” allow us to remember choices you may have made on our website, and (iv) “advertising cookies” are used to present ads that are relevant to your interests. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns.

No Sharing Policy

We will never sell, rent, lease or exchange your personal information with any other organization. We assure you that the identity of all who contact us through this web site will be kept confidential.


We are committed to ensure the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted Zynoo employees who have been specially trained in processing this information

Children’s Online Privcy

We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child’s access to the Internet and to our site in order to ensure that his or her privacy is well protected.

To read more about online safety and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on

Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices. Last Updated: October 2, 2019

Contacting Us