It applies to all services of Zynoo . i,e Shared Hosting, Reseller Hosting, VPS Hosting, Dedicated Hosting and Domain Registration.
If in doubt regarding the acceptability of your site or service, please contact us at support@Zynoo.com and we will be happy to assist you.
Zynoo . may immediately suspend and/or terminate the customer’s service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or Email. Prior to suspension or termination, Zynoo . attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, Zynoo . reserves the right to suspend or terminate based on a first offense.
Please contact us if you have comments or questions about any of our policies
Zynoo offers 7 days money back guarantee for all Shared hosting and VPS Hosting services. In case you are not completely satisfied by the hosting services. You can open a Cancellation request by sending us an email or by opening a ticket from your client area regarding a refund request, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services.
There are no refunds on dedicated servers. The 7 days money back policy do not apply on dedicated servers because of the nature of the service. However refund is only possible in case of an accident from our side with your server being offline for 72 hours or more due to that.
There is no refund on domain registration or domain renewals or in domain transfer.
NOTE: There will be no refund if our services are used in any kind of illegal activities, like bulk mailing, email marketing, spamming, fraud, phishing, scamming, malicious activity, DDOS, hacking e,t,c
If you make the payment by Wire Transfer, Western Union, Money Gram, Checks or Money Order. The process of refund can take a little longer and in some cases we may have to make refund by some alternate methods. i.e we can make a refund to your Zynoo account instead, which can be used for purchasing of any other service e.t.c.
In case you are not satisfied by our hosting service you can cancel your hosting account within 7 days by giving us a written notice either by opening a ticket from Client Area or by sending us an email to support@Zynoo.com with subject line "Cancellation and Refund"
Once we have received your request and confirmed all the necessary information with you we will process your request within 24 hours and will notify you in written typically by email that your hosting is cancelled and the refund is processed. You will receive a notification from us by email that your refund is processed.
We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.
Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.
We will never sell, rent, lease or exchange your personal information with any other organization. We assure you that the identity of all who contact us through this web site will be kept confidential.
We are committed to ensure the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted Zynoo employees who have been specially trained in processing this information
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child’s access to the Internet and to our site in order to ensure that his or her privacy is well protected.
To read more about online safety and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.